At Snuggles Pet Resort, we aim to provide a safe, comfortable environment for dogs and the humans who work or visit our facilities. However, to keep everyone safe and healthy, we have certain conditions that must be followed.

These include the following:

• All dogs must be C5 vaccinated at least two weeks prior to their first day’s stay with us. Proof of vaccination WILL be asked for, and dogs will not be able to stay if this proof is not provided. Please talk to your vet and arrange for the relevant documents to be provided to us on, or preferably prior to, your arrival. Additional fees will be incurred if we have to contact your vet for confirmation.
• All dogs must have been flea treated or be wearing a flea collar. If your dog has fleas, they will be treated by us at your cost.
• All dogs should be de-sexed.
• No dogs under four months of age are permitted on to the property. Dogs of this age are not considered fully vaccinated and could be disease carriers, even if they aren’t exhibiting any symptoms.
• If your dog shows any signs of illness, disease or injury upon arrival it may be refused admission.
• If, during your dog’s stay, he or she suffers an illness or injury that was not caused by Snuggles Pet Resort and needs treatment by a veterinarian, any costs will be at the owner’s expense.
• If your dog shows any aggressive tendencies while in our care, your booking will be cancelled and you will forfeit all the funds paid. You will also be responsible for any damage or injury caused.
• The full terms and conditions surrounding your dog’s stay are available on our booking forms, which are sent with every booking confirmation. If you would like to see these forms prior to booking, please contact Snuggles Pet Resort to request a copy.

High Risk Dogs

No dogs that have been declared dangerous, violent or aggressive in any jurisdiction in Australia are allowed at Snuggles Pet Resort.

We also do not allow certain breeds of dogs on our premises due to their high risk status to both people and other dogs through their size, relentless nature of any attack, ability to cause major injury or death to humans and the increased cost of insurance to board such dogs. This is not a comment on any individual dog’s nature or temperament as all such dogs can be absolutely great family dogs that wouldn’t harm a fly – until they do. It is simply a choice we have made to reduce risk to both our people and our human and doggy guests.

Breeds, and any mixed breeds of the below breeds (as determined by Snuggles Management as the sole and final arbiter), that are not allowed to board at Snuggles include:

• Pit Bull
• American Staffordshire Terrier
• American Bulldog
• Mastiff (all types)
• Cane Corso
• Shar-Pei
• Chow Chow
• Perro de Presa Canario
• Any other dog breed that Snuggles Pet Resort may refuse at any time for any reason.

This is non-negotiable, regardless of your experience with your individual dog/s.

Socialising selected breeds

Snuggles Pet Resort aims to have a safe place for all dogs to socialise and exercise in safety, free from the harassment of other dogs and the threat of dog aggression that is more frequently found in some breeds.

For that reason we exercise certain breeds independently from other dogs, some of which we will temperament test for group social play on future visits, while others will continue to be exercised separately regardless of their reported non fly-harming behaviour.

We try and maintain a maximum of four non-social dogs in our care at any one time so that we can provide them with the exercise and outdoor time they need.

We have four yards to exercise dogs; one for small dogs, one for medium sized dogs, one for large dogs and one for the non-social dogs. Non-social dogs will rotate through the one yard, while social dogs will remain outdoors as long as possible.

Dogs that are sociable with the majority of others will receive somewhere between 4 – 6 hours per day socialising and exercising outdoors, depending of course on weather, breed, age, and health status. For example, a fully fit German short-haired pointer can expect to receive the maximum outdoor time that we can provide, which is usually close to six hours per day. No other kennels in the region can offer the length of time for exercise with the addition of separating dogs of similar size and temperament.

Breeds that are exercised separately and never allowed in group play include English Staffordshire terriers, Rottweilers, Alaskan Malamute, Siberian Husky, Irish Wolfhounds, mixed breed hunting dogs and others as we determine as a risk to other dogs.

Such dogs will receive less exercise time than the more social dogs, but will still receive the minimum of 30 minutes of outdoors time in both the morning and afternoon. Because these dogs are usually by themselves and with no social time with other dogs (except possibly other family dogs), they do take more of our time to stimulate them and keep them happy while they are in our care.

As a result, the non-social breeds may attract additional fees for our staff to spend the extra time they need to maintain their physical, mental and emotional wellbeing.

Other breeds that are usually exercised separately at first before being tested to see if they are able to handle group play safely include German Shepherd, Great Dane, Boxer, Rhodesian Ridgeback, Belgian Shepherd (Malinois) and other breeds/dogs that we deem to need such care.

Dogs that are not suited to group play will be exercised in a separate yard from other dogs, though adjacent so that they can still somewhat socialise through the fence with willing neighbours in safety but may also attract additional fees due to the extra time staff must spend on one-on-one playtime to stimulate these dogs and keep them happy throughout their stay.

Preparing for your dog’s stay

Unlike many other kennels, Snuggles Pet Resort encourages you to bring some things from home to make your pet more comfortable in its environment.

Because we have self-contained luxury suites that are restricted to your pets, we can care for your items, along with your pets.

Please bring the following:

• Your dog’s current vaccination certificate or proof of vaccination.
• Your dog’s bed. We do provide clean and comfortable raised trampoline style beds with breathable fabric for each dog, but are happy if your dog would be more comfortable in his or her own bed.
• Your dog’s blanket or a piece of your clothing so they have a familiar smell around them to help them settle. This will keep your dog calm and reduce their stress.
• Your dog’s toys. A familiar toy will help your dog settle and increase his or her happiness as they play with something they love.
• Your dog’s collar and leash. A familiar smell and feel will keep him or her settled as we take them to exercise areas or out on a walk.
• Any medications taken by your dog or special soaps, shampoos or conditioners.
• Any special dietary foods that we cannot provide from our selection of premium quality foods.

Please do NOT bring the following:

• Anything that you don’t want chewed, thrown about the kennel, dragged from inside to outside or slept upon.
• Fragile items or items that could cause injury if broken or chewed to pieces.
• Dirty items. Please give toys, beds or blankets a quick clean before arrival.
• Illness, disease or fleas.
• Snuggles Pet Resort – What boarding kennels should be!